Privacy Policy
1. Introduction
At Inversion Therapy UK, accessible at inversiontherapyuk.com, we are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We uphold a privacy-first philosophy and take our responsibility to protect your data seriously.
2. Scope of the Policy and Data Controller
This Privacy Policy applies to all users who access or use inversiontherapyuk.com or communicate with us by phone, email, or other means. For the purposes of applicable data protection legislation, Inversion Therapy UK is the data controller for the personal data collected through this website or related services. If you have any questions about how we process your data, you can contact us at [email protected].
3. Categories of Data Processed
We collect and process various categories of personal data as follows:
a. Usage Data
This includes information about how you use our website such as your browser type, IP address, session duration, referring URLs, pages visited, access times, and navigation patterns.
b. Account Data
Includes personal identifiers such as your full name, email address, phone number, billing and delivery addresses, and login credentials if you create an account.
c. Profile Data
Refers to your preferences, purchasing behavior, browsing history, and other profile settings or selections made on inversiontherapyuk.com.
d. Communication Data
Includes all correspondence with us such as support requests, messages sent via contact forms, and records of communications (including responses and timestamps).
e. Technical Data
Device-related data including your operating system, device type, device configuration, screen resolution, and unique device identifiers.
f. Transaction Data
Details of purchases or transactions made through the website, including payment methods (excluding full credit card details), payment confirmations, shipping details, and order history.
g. Preference Data
Information you provide about marketing preferences, account settings, newsletter opt-ins, product interest selections, and user surveys completed.
4. Legal Bases for Processing
We process your personal data on one or more of the following lawful bases under GDPR:
– Consent: where you have explicitly consented to the use of your information for specific purposes.
– Contract: where processing is necessary to perform our contract with you or to take pre-contractual steps at your request.
– Legitimate Interest: where processing is required for our legitimate business interests (e.g., improving website functionality, preventing fraud), except where overridden by your rights.
– Legal Obligation: where we are required to comply with applicable legal duties or regulatory requirements.
For users in California, these grounds comply with the data usage principles under CCPA as either transactional, service-related, or consent-based activities.
5. Your Rights
As a data subject under GDPR or a consumer under CCPA, you have the following fundamental rights regarding your personal data:
– Right to Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Seek corrections to inaccurate or incomplete data.
– Right to Erasure: Request the deletion of your data in certain situations (“right to be forgotten”).
– Right to Restrict Processing: Ask us to limit how we use your data under specific conditions.
– Right to Data Portability: Receive your personal data in a structured format or transfer it to another controller where technically feasible.
– Right to Object (GDPR only): Object to processing carried out on the basis of legitimate interests or direct marketing.
– Right to Non-Discrimination (CCPA only): We will not discriminate against you for exercising your rights under CCPA.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We employ robust technical and organizational safeguards to protect your personal data, including but not limited to:
– Encryption (in transit and at rest)
– Secure socket layer (SSL) protocols
– Access control and permission-based limitations
– Regular data backups and system integrity checks
– Staff training on data security and confidentiality
Despite our efforts, no method of data transmission or storage is completely secure. We continually monitor and enhance our security practices to protect your data as thoroughly as possible.
7. International Transfers
Where personal data is processed outside of the UK or European Economic Area (EEA), we ensure appropriate protections are in place through:
– Standard Contractual Clauses approved by the European Commission or UK ICO
– Transfers to jurisdictions recognized as offering adequate levels of protection
– Supplementary measures including encryption and data residency controls
California-based users are protected under applicable CCPA guidelines even where data crosses US state borders.
8. Data Retention
We only retain your personal data for as long as necessary for the purposes stated in this policy, or as required by law. Specifically:
– Usage Data: retained for 12 months for analytics and performance review.
– Account Data: retained as long as you maintain an active account, then removed after 2 years of inactivity.
– Profile Data: reviewed and anonymized after 18 months without interaction.
– Communication Data: stored for up to 24 months to support service and legal compliance.
– Technical Data: retained for up to 12 months for security auditing.
– Transaction Data: retained for 6 years in line with financial and tax obligations.
– Preference Data: retained until consent is withdrawn or the user unsubscribes.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance the user experience on inversiontherapyuk.com. These may include:
– Essential Cookies: Required for site navigation and function (e.g., login sessions).
– Functional Cookies: Permit enhanced features like remembering preferences or location.
– Analytics Cookies: Help us understand how users interact with the platform (e.g., page views, time spent).
– Performance Cookies: Optimize website efficiency and detect technical issues.
10. Cookie Management and Compliance with GDPR & CCPA
You may manage or disable cookies at any time through your browser settings. When visiting inversiontherapyuk.com for the first time, we request your consent to use non-essential cookies. Our cookie banner complies with GDPR and CCPA requirements by enabling opt-in for analytics and marketing cookies and allowing preferences to be changed or withdrawn at any time.
You may also use tools such as “Do Not Track” (DNT) signals, browser-based cookie blockers or opt-out mechanisms from recognized bodies to further limit cookie-based tracking.
11. Special Protections for Children Under 13
Our website and services are not intended for or directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected], and we will promptly delete such data.
12. Policy Updates & User Notifications
We reserve the right to amend this Privacy Policy to reflect new legal requirements, company practices, platform changes, or user feedback. Any changes will be reflected on this page. Substantial updates may be communicated directly via email or through a notification on inversiontherapyuk.com.
We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests pertaining to this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: [email protected]
We are committed to privacy compliance and data protection. For any inquiries about how your data is used or if you would like to exercise your rights, please do not hesitate to contact us.